Track My Order

Your gift is on its way. Follow its journey to the one you love.

Where is my order?

A tracking email is sent as soon as your order is dispatched. Please check your inbox (and your spam folder) for an email from noreply@noovaly.com containing your tracking link.

You can also track your order directly on the carrier's website using the tracking number provided in your dispatch email.

Order number format: #NOOXXXX

Check my emailsContact support

How it works

  • 1. Order confirmed

    You'll receive a confirmation email straight after purchase. Keep it safe — it contains your order number.

  • 2. Engraving & preparation

    Our team carefully engraves and prepares your piece. This takes 1–2 working days. Your gift is then wrapped in our signature luxury box.

  • 3. Dispatched

    You'll receive a dispatch email with your tracking number. UK delivery 3–5 working days. International 7–14 days.

  • 4. Delivered

    Your gift arrives beautifully packaged and ready to give. No receipt or pricing included — perfect to hand straight over.

    Common questions

    help

    I haven't received my tracking email — what should I do?

    Please check your spam or junk folder first. If you still can't find it, get in touch at support@noovaly.com with your order number and we'll resend it straight away.

    local_shipping

    My tracking says delivered but I haven't received anything.

    This can happen if the parcel was left with a neighbour or in a safe place. Please have a look around first. If you still can't locate it, reach out at support@noovaly.com and we'll step in immediately to sort things out.

    schedule

    My order is taking longer than expected.

    Delays can occasionally occur due to high demand or courier disruption. If your order is more than 3 working days beyond the estimated date, please contact us at support@noovaly.com — we'll resolve it straight away.

    edit

    Can I change my delivery address after placing my order?

    You have a 2-hour window after placing your order to request an address change. Please contact us immediately at support@noovaly.com. After this point, your order will already be in preparation and we may not be able to amend it.

    Need a hand?

    Our team responds within 2 hours, 7 days a week. We're here to make sure your gift arrives perfectly.

    Get in touchView our FAQs